Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and protected when you visit this website or engage with my coaching or manual therapy services.

I am committed to protecting your privacy and handling your data responsibly and transparently, in line with UK data protection law and the UK General Data Protection Regulation (UK GDPR).

Who I Am

For the purposes of data protection law, I am the data controller of your personal information.

If you have any questions about this policy or how your data is handled, you can contact me via the contact details provided on this website.

What Information I Collect

I may collect and process the following personal data:

Name
Email address
Phone number
Information submitted through contact forms
Health, injury, or lifestyle information you voluntarily provide for coaching or manual therapy purposes
Payment and billing information (processed securely via third-party providers)
Website usage data (such as pages visited or form submissions)

I only collect information that is necessary to provide my services or respond to enquiries.

How Your Information Is Used

Your personal data is used for the following purposes:

To respond to enquiries or contact requests
To provide coaching and/or manual therapy services
To create and manage training programmes
To communicate regarding sessions, updates, or services
To process payments
To improve the website and user experience
To meet legal or regulatory obligations

Your data will never be sold or shared for marketing purposes.

Lawful Basis for Processing

Under UK GDPR, I process your personal data based on one or more of the following lawful grounds:

Consent – where you have given clear permission
Contract – where processing is necessary to deliver agreed services
Legal obligation – where required by law
Legitimate interests – where processing is necessary to run my business fairly and safely, without overriding your rights

Health-related information is only processed with your explicit consent and solely for the purpose of providing safe and effective services.

How Your Data Is Stored

Your data is stored securely using appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.

This may include:

Secure email platforms
Password-protected devices and systems
Secure third-party software used for forms, payments, or scheduling

I only retain your data for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal requirements.

Sharing Your Data

Your data may be shared only when necessary, including with:

Secure third-party service providers (e.g. payment processors, website platforms)
Legal or regulatory authorities if required by law

All third parties are required to handle your data in compliance with data protection laws.

Cookies

This website may use cookies to improve functionality and analyse usage.

You can choose to accept or reject cookies through your browser settings. Disabling cookies may affect how the website functions.

For more information, please refer to the website’s cookie settings.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data I hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where applicable
Object to or restrict processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, please contact me using the details on this website.

Data Complaints

If you believe your data has been handled improperly, you have the right to raise a concern with the UK Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please get in touch via the contact form on this website.